Privacy Policy

1. Introduction

Leiston ("we", "us", or "our") is committed to protecting the privacy of visitors to our website and users of our services. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed. This is a general policy template intended for illustrative purposes and should be reviewed and adapted by a qualified professional to ensure compliance with applicable law in your jurisdiction before publication.

2. Information We Collect

We may collect and process the following categories of information:

• Contact details — such as name, email address, and phone number, when you submit a form or get in touch with us.
• Account information — details you provide when registering for or using any tools made available on our site.
• Technical data — IP address, browser type, device information, and general location, gathered automatically when you visit our site.
• Usage data — information about how you interact with our website, including pages visited and time spent.
• Communications — records of correspondence if you contact our support or enquiry channels.

3. How We Use Your Information

We use the information we collect for purposes including:

• Providing, maintaining, and improving our website and services.
• Responding to enquiries, requests, and support communications.
• Personalising content and understanding how our services are used.
• Sending administrative updates relevant to your use of our services.
• Detecting, preventing, and addressing technical issues, fraud, or misuse.
• Complying with applicable legal and regulatory obligations.

4. Legal Basis for Processing

Where applicable data protection law requires a legal basis for processing personal data, we rely on one or more of the following: your consent, the necessity of processing to perform a contract with you, compliance with a legal obligation, and our legitimate interests in operating and improving our services, provided those interests are not overridden by your rights.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to support functionality, remember preferences, and gather analytics about how the site is used. You can control or disable cookies through your browser settings; however, doing so may affect the functionality of certain features of our website.

6. Sharing of Information

We do not sell personal data. We may share information with:

• Service providers who perform functions on our behalf, such as hosting or analytics.
• Professional advisers, including legal and financial consultants, where necessary.
• Regulatory or governmental authorities where required by law.
• Any successor entity in the event of a merger, acquisition, or sale of assets.

7. Data Retention

We retain personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Retention periods will vary depending on the nature of the information and the purpose for which it is held.

8. Data Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

9. International Data Transfers

Where personal data is transferred outside of your home jurisdiction, we will take appropriate steps to ensure it continues to be protected in accordance with this Privacy Policy and applicable law.

10. Your Rights

Depending on your jurisdiction, you may have rights in relation to your personal data, which may include the right to:

• Request access to the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data in certain circumstances.
• Object to or restrict certain types of processing.
• Request a portable copy of your data.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us using the details provided on our Contact page.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites, and we encourage you to review their privacy policies before providing any personal information.

12. Children's Privacy

Our services are not directed at individuals under the age of 18, and we do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so that we can take appropriate action.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page with a revised "Last updated" date.

14. Contact Us

If you have any questions about this Privacy Policy or how your personal data is handled, please get in touch via our Contact page.